Exchanges and Returns

At Capital Computer, we'd like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our return policy. Before you make your purchase read the complete returns policy information.

General Policies

• Shipping charges are non-refundable.
  
• All exchanges and returns require a Return Merchandise Authorization (RMA) number.* Exchanges and credits cannot be processed without one.
  
• An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
  
• The returned package must be received within 10 business days of the RMA issued date.
  
• All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product.
  
• When returning product, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
  
• All items must be returned in “as new” condition in the original packaging and have all accessories, blank warranty cards, and owner’s manuals.
  
• Please note all returns conditions listed below, as applicable to your return.
  

Exceptions to our Returns Policy.
Due to manufacturer’s policies, we cannot accept returns for some products.

Warranties.
At Capital Computer, all products are sold with their respective manufacturer’s warranties. As noted below, we handle all exchanges and returns within 30 days of the original purchase invoice date and request of an RMA number. Thereafter, all applicable exchange and return responsibility is turned over to the manufacturer. Please note that warranty periods and services vary by manufacturer and product.

Order Acceptance.
Capital Computer appreciates your business. Our business is structured to supply the computer product needs of individuals, businesses, institutions or agencies for their "personal" use only.
Capital Computer reserves the right to, at any time, after receipt of any order, from any customer, and without prior notice, supply less than the quantity ordered of any item or to cancel an order.

Payment.
Capital Computer accepts credit cards , checks or money orders as formal methods of payment. You may also opt to have a Customer Service Representative contact you to place your order.

Please note that our billing system will charge your credit card only after each item ships. Items that are currently out of stock may be backordered at any time -- you will not be charged until the item ships from our warehouse. You may cancel your backorder at any time, or after 30 days your backordered item(s) will automatically be cancelled.

By Check or Money Order:
Orders paid by check or money order will be released to our warehouse for shipping 10 business days after receipt of payment. Once payment is received, order information cannot be modified.
Please Note: You will be contacted by a Customer Service Representative to complete your transaction if you select Check, Phone Order (Call Me) as your payment method. Orders placed for items that are not in stock are processed in the same manner as for items that are in stock. If your order contains both in-stock and out-of-stock items, in-stock items will ship immediately while backordered items will remain “open.” A backordered item will ship as soon as it becomes available.
From time to time, products can be constrained or discontinued. We will update you on a weekly basis with the status of your backorder. If after 30 days we are unable to fulfill your backorder, we will cancel your backorder and notify you accordingly. You may also cancel your backorder at any time.
To reach our Customer Care Department by phone, please call (608) 278-6860, from 8AM to 4PM, Monday through Friday Central time.